Shipping policy
Last updated: 2 September 2026
This policy applies to physical products supplied by Automations Smart. Installation appointments and service travel are confirmed separately in your quote or booking.
Australia-wide delivery, charges and estimates
We deliver physical products Australia-wide where the selected product is eligible for shipping.
- Standard shipping: A$10 per lock — estimated delivery 5–7 business days after dispatch.
- Express shipping: A$25 per lock — estimated delivery 1–3 business days after dispatch.
- Store pickup / no shipping required: No shipping charge applies when pickup is selected and confirmed for an eligible order.
Shipping is charged per lock. For example, two locks attract two shipping charges at the selected service level. The applicable total is shown at checkout. Delivery timeframes shown at checkout are estimates unless we expressly agree that a date is fixed. Tracking is provided where available.
Order processing
Some products, colours, components or installation packages may require special ordering or configuration. We will contact you if this materially changes the expected supply time.
Store pickup
Pickup is available only for eligible orders and must be confirmed before collection. Please wait for pickup instructions or confirmation that the order is ready before travelling to collect it. Identification or reasonable proof of purchase may be requested at collection.
Delivery address
Please check the delivery name, address and contact information before placing an order. Contact us immediately if a correction is needed. Once a parcel is in transit, an address change may not be possible. Reasonable re-delivery costs may apply if incorrect customer information causes a failed delivery.
Delays, missing parcels and unavailable products
If an order is significantly late, missing or cannot be supplied, contact us so we can investigate. Where we cannot supply within an agreed date or a reasonable time, we will offer an appropriate solution, which may include a revised date, replacement or refund.
Damaged deliveries and incorrect items
Inspect the package when it arrives and contact us as soon as reasonably possible if it is damaged, incomplete or incorrect. Keep the packaging and take clear photos where safe to do so. Confirmed transit-damaged or incorrect items will be returned at our cost.
Installation orders
If products are being supplied as part of an installation, we may coordinate delivery with the appointment. Door, frame, strike-plate and security-door compatibility must still be confirmed before work proceeds.
Contact
Email sales@automationssmart.com or call 03 4332 5130 with your order number and delivery details.