Terms of service

Last updated: 1 September 2026

These terms apply when you use the Automations Smart online store or buy products and services from us. They should be read with our Privacy Policy, Shipping Policy and Refund Policy. Nothing in these terms excludes, restricts or changes rights that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Store use and information

You must use the store lawfully and provide accurate information when placing an order, requesting a quote, submitting door photos or booking an installation. Product images, colours, measurements, features, compatibility information and availability are kept as accurate as reasonably possible, but suitability must be assessed for the actual door and installation conditions.

Quotes, orders and acceptance

An online order or quote request is an offer to buy. We may need to confirm stock, door compatibility, installation location, technical requirements or pricing before accepting it. We will contact you if a material change is required. An order may be declined or cancelled where supply is unavailable, information is materially incorrect, fraud is suspected or the requested installation cannot be completed safely or lawfully.

Prices and payment

Prices and applicable delivery or installation charges are shown at checkout or in your quote. You authorise the selected payment provider to process the amount confirmed at purchase. Additional work caused by a pre-existing door, frame, strike-plate, wiring, alignment or structural issue will be explained and approved before proceeding where reasonably possible.

Door compatibility and installation

Customers must provide clear and accurate door photos, measurements and relevant information. A compatibility assessment is based on the information available and may be revised if on-site conditions differ materially.

Please provide safe access to both sides of the door and disclose known hazards, alarms, wiring, unusual frames or structural concerns. We may pause or decline work that cannot be completed safely, lawfully or to an acceptable standard. Any resulting options and reasonable costs will be explained.

Delivery, cancellations and returns

Delivery estimates, cancellations, voluntary change-of-mind requests, faulty-product remedies and service remedies are described in our Shipping Policy and Refund Policy.

Warranties and support

Any manufacturer, product or workmanship warranty stated on a product page, quote or warranty document is additional to Australian Consumer Law rights. Contact us with your order or invoice number for a warranty or support request. Ongoing customer support does not mean that parts, replacement products or on-site work are automatically free outside an applicable legal or voluntary warranty.

Customer security responsibilities

You are responsible for protecting lock PINs, keys, app credentials, administrator access, paired devices and authorised users. Follow product guidance for batteries, charging, emergency power and mechanical backup access. Tell us promptly if you believe an account or access method has been compromised.

Website content and third-party services

Website text, images, video and design owned by Automations Smart may not be copied or commercially reused without permission. Product names, platform names and third-party marks belong to their respective owners.

The store may link to social platforms, payment providers, review services, maps or other third-party services. Their availability and handling of information are governed by their own terms and policies.

Liability

To the extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable. This does not limit liability or remedies that cannot lawfully be limited, including for a failure to meet an Australian Consumer Law guarantee, fraud, wilful misconduct, personal injury or property damage caused by negligence.

Privacy

Personal information is handled as described in our Privacy Policy. Do not submit lock PINs, fingerprints, mechanical-key details, passwords or complete payment-card information through ordinary website forms or live chat.

Changes and governing law

We may update these terms for future transactions when our services, providers or legal obligations change. Changes do not retrospectively remove existing legal or contractual rights. These terms are governed by the laws of Australia and the state or territory laws that apply to the transaction.

Contact

Email sales@automationssmart.com, call 03 4332 5130 or use our contact form.